POLICIES

We have a zero-tolerance policy for hatred of any kind, including but not limited to racism, homophobia, transphobia, misogyny, xenophobia, or ableism. If we identify any of this behaviour during your appointment, we will ask you to stop and/or ask you to leave the premises immediately. A refund will not be issued in these circumstances.

CANCELLATION POLICY

Sage + Pine Collective requires 48 hours notice for cancellation or changes to your scheduled service(s) to avoid a cancellation fee. Guests cancelling within less than 48 hours of their scheduled appointment(s) are subject to a cancellation fee of 50% of their scheduled service(s).

When booking a same day appointment or within a 24 hour time frame, we ask that you provide us with 3 hours notice of any cancellation or change to your appointment to avoid a cancellation fee.

We recognize that not all of life’s unexpected events come with advance notice. Please call or email as soon as you know you cannot make your scheduled appointment. Cancellations and No-Shows leave gaps in the Artists’ schedules that cannot be filled without timely notice and prevent us from being able to accommodate other guests waiting for appointments.

As a courtesy, we send a confirmation email or text 48 hours before your scheduled appointment. However, if we are unable to reach you, please remember it is your responsibility to remember your appointment dates and times to avoid missed appointments, late arrivals, and a cancellation fee.

NO SHOW POLICY

Guests who do not show up for their scheduled appointment(s) without contacting the Collective are considered “no-shows.”

No-shows are subject to a cancellation fee of 100%.

SERVICE DEPOSITS

We require a deposit of 50% of the total service before tax for services over 3 hours long (ex. Colour Corrections) in order to reserve your appointment. Cancellations with less than 48 hours notice or no shows for these appointments will result in a forfeit of this deposit.

Deposits may also be required for large group bookings, such as bridal parties.

RE-DO POLICY

Sage + Pine Collective aims to provide the highest quality of service. We require our guests to contact us within 7 days of the performed service if they are not satisfied with the end result, due to a technical error made by the Artist. An appointment is then made to come in and consult with the Lead Artist and Collective Member. At that time, an assessment will be done to determine if a redo is necessary.

At Sage + Pine Collective, we hold high standards for our Artists. We thrive on excellent customer service and professionalism. We promise to give you the best service, to the best of our abilities. We reserve the right to refuse any service(s) should we feel the service is not possible or may compromise the integrity of the hair.

All services are final sale.